skip to content

How can we help?

We have a variety of ways to help you with your SOLAR query.

You will be able to use the search bar within our website which may provide your answer or click the accordion tab to see a list of our common queries. (Please provide us with feedback if you were not able to find a response to your search.)

Common Queries

How to: Schedule a test

How to: Create candidates not already on SOLAR

How to: Create new Users at your centre

How to: Find and view Reporting Results

How to: Void a Test

How to: See and deal with Human Marked Questions

How to: Use SecureClient using a Laptop or Tablet


New SOLAR customers should complete the 'System Access Request' form which you can find in the Common Queries tab. All users must have reviewed the Guidance Training Materials prior to submission. We also recommend a review of the system requirement as detailed on the About SOLAR page. 

Update :

The Digital Services Support Helpdesk will be running with limited staff resources for the month of September due to the recruitment and subsequent training of new Helpdesk Advisors roles within the team.  

Due to this period of transition, there may be a slight delay in responding to both telephone and e-mail enquiries during this time.

To assist us in speeding up our responses, in the first instance, please use e-mail for all your enquiries ( and we will reply as soon as possible. 

Thanks for your patience during this period of transition.   

Digital Services Support Helpdesk.

To send us an email  please complete the Helpdesk Support form.

If you need to get in touch with us urgently please call 0345 213 5060

We also have a Chatbot on our Homepage which can assist you with your query.

Our helpdesk is available between the hours of 9.00am and 5.00pm, Monday to Friday. Any breaks in this service will be noted in our News Section on the Home page.