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How can we help?

We have a variety of ways to help you with your SOLAR query.

You will be able to use the search bar within our website which may provide your answer or click the accordion tab to see a list of our common queries. (Please provide us with feedback if you were not able to find a response to your search.)

Common Queries

How to: Schedule a test

How to: Create candidates not already on SOLAR

How to: Create new Users at your centre

How to: Find and view Reporting Results

How to: Void a Test

How to: See and deal with Human Marked Questions

How to: Use SecureClient using a Laptop or Tablet


New SOLAR customers should complete the 'System Access Request' form which you can find in the Common Queries tab. All users must have reviewed the Guidance Training Materials prior to submission. We also recommend a review of the system requirement as detailed on the About SOLAR page. 


We continually provide a list of updates to the availability of the Helpdesk please see this on the SOLAR Homepage News SOLAR Helpdesk Availability

To send us an email please complete the Helpdesk Support form.

If you need to get in touch with us urgently please call 0345 213 5060* 

We also have a Chatbot on our Homepage which can assist you with your query.

Our helpdesk is available between the hours of 9.00am and 5.00pm, Monday to Friday. Any breaks in this service will be noted in our News Section on the Home page.